Delivery, Cancellation And Return policy
DELIVERY TIMELINE
| Details | Time to Ship out | Courier Transit Time | Total Time |
|---|---|---|---|
| Abaya & Kaftans (no Embroidery) | 3-4 working days | 2-3 working days | 5-7 working days |
| Abaya & Kaftans (with Embroidery) | 5-7 working days | 2-3 working days | 7-10 working days |
| Hijab & Accessories | 1-2 working day | 2-3 working days | 2-4 working days |
DELIVERY CHARGES
| Scenarios | Details | Cash on Delivery Orders | Prepaid Orders |
|---|---|---|---|
| Scenario 1 | Order Above Rs. 999 | Free Delivery | Free Delivery |
|
Scenario 2 |
Order Below Rs. 999 | Courier Charge: Rs. 99 |
Courier Charge: Rs. 99 |
|
Scenario 3 |
Orders over more than 30% discount |
Courier Charge: Rs. 99 |
Courier Charge: Rs. 99 |
RETURN / EXCHANGE POLICY
| Scenarios | Particulars | Cash on Delivery Orders | Prepaid Orders |
|---|---|---|---|
| Scenario 1 | Abayas, Kaftans (56" length and no customization) |
1. Return / Exchange allowed within 7 days. 3. Exchange: Cost of Exchange /Return both sides to be borne by the customer. 4. No exchange or return for Hijab caps |
1. Return / Exchange allowed within 7 days. 3. Exchange For Abayas and Kaftans: Cost of Exchange both sides to be borne by Modest Forever for 1st exchange. Subsequent exchanges to be done by customer for both sides. 4. For Hijabs:Cost of Exchange /Return both sides to be borne by the customer. 4. No exchange or return for Hijab caps |
| Scenario 2 | Modest Wear, Hijabs & Hijab Caps | ||
| Scenario 3 | Abayas and Kaftans (with custom length or size) |
1. Return / Exchange allowed within 7 days.
3. Exchange: Cost of Exchange/Return both sides to be borne by the customer. |
1. Return / Exchange allowed within 7 days. 2. Refund Payment: Only via Store Credit. 3. Exchange: Cost of Exchange/Return both sides to be borne by the customer. |
| Scenario 4 | Items under Discount Scheme / Promotion more than 30% discount on MRP. |
RETURN / EXCHANGE PROCESS:
Option 1: Schedule a Return Pickup:
- You may whatsapp us at 9821923371 | Email us at support@modestforever.com |Leave us a message in our website chat box.
- We will get it touch with you with 1 working day, confirm your request, and organise return pickup courier.
- Our courier partner will pickup the item from your address, you will be requested to keep it ready. Cost of pickup is borne by us.
- Once the item reaches back, we check its in good condition, and we issue your refund via card/bank transfer or store credit - as per return policy
- We will organize return pickup once for the customer. Subsequent returns to be done by the customer at own cost. If customer requests for a reverse pickup, there is a charge of Rs. 150 for the same. We will send the online payment link. Upon payment, subsequent reverse pickups can happen.
Option 2: Customer couriers back the item:
- Address for the return courier:Modest Forever | TA-21A, 2ND FLOOR, GALI NO. 1, TUGHLAKABAD EXTENSION, NEW DELHI 110019. Please use normal courier / not expedited courier.
- Once courier is sent, please drop us an email / msg with the tracking number and carrier name.
- How long will it take: It will take around 1 week for us to receive your item. We will typically issue refund within 48 hours of receiving.
Additional Guidelines:
- Basic Information About Store Credit / Reward Points:
- Reward points / Store Credit are just like cash. You can use them any time.
- 1 Reward Point = Rs. 1
- You can make part payments / full payments using them any time.
- Reward points do not expire.