1. Return / Exchange allowed within 7 days. 2. Refund Payment: Only via Store Credit
3. Exchange: Cost of Exchange /Return both sides to be borne by the customer. Only exception is when a defective or wrong item is sent. Customer to share pics of defective/ different product.
4. No exchange or return for Hijab caps
1. Return / Exchange allowed within 7 days. 2.Refund payment: Customer to get a bank refund. Bank refund would be processed online within 10 working days.
3. Exchange For Abayas and Kaftans: Cost of Exchange both sides to be borne by Modest Forever for 1st exchange. Subsequent exchanges to be done by customer for both sides.
4. For Hijabs:Cost of Exchange /Return both sides to be borne by the customer. Only exception is when a defective or wrong item is sent. Customer to share pics of defective/ different product.
4. No exchange or return for Hijab caps
Scenario 2
Modest Wear, Hijabs & Hijab Caps
Scenario 3
Abayas and Kaftans (with custom length or size)
1. Return / Exchange allowed within 7 days.
2. Refund Payment: Only via Store Credit.
3. Exchange: Cost of Exchange/Return both sides to be borne by the customer. Only exception is when a defective or wrong item is sent. Customer to share pics of defective/ different product.
1. Return / Exchange allowed within 7 days.
2. Refund Payment: Only via Store Credit.
3. Exchange: Cost of Exchange/Return both sides to be borne by the customer. Only exception is when a defective or wrong item is sent. Customer to share pics of defective/ different product.
Scenario 4
Items under Discount Scheme / Promotion more than 30% discount on MRP.
RETURN / EXCHANGE PROCESS:
Option 1: Schedule a Return Pickup:
You may whatsapp us at 9821923371 | Email us at support@modestforever.com |Leave us a message in our website chat box.
We will get it touch with you with 1 working day, confirm your request, and organise return pickup courier.
Our courier partner will pickup the item from your address, you will be requested to keep it ready. Cost of pickup is borne by us.
Once the item reaches back, we check its in good condition, and we issue your refund via card/bank transfer or store credit - as per return policy
We will organize return pickup once for the customer. Subsequent returns to be done by the customer at own cost. If customer requests for a reverse pickup, there is a charge of Rs. 150 for the same. We will send the online payment link. Upon payment, subsequent reverse pickups can happen.
Option 2: Customer couriers back the item:
Address for the return courier:Modest Forever | 565, Lane no. 2 Zakir Nagar, New Delhi 110025. Phone: 9891166987. Please use normal courier / not expedited courier.
Once courier is sent, please drop us an email / msg with the tracking number and carrier name.
How long will it take: It will take around 1 week for us to receive your item. We will typically issue refund within 48 hours of receiving.
Additional Guidelines:
Basic Information About Store Credit / Reward Points:
Reward points / Store Credit are just like cash. You can use them any time.
1 Reward Point = Rs. 1
You can make part payments / full payments using them any time.