Delivery, Cancellation And Return policy

DELIVERY TIMELINE

Details Time to Ship out Courier Transit Time Total Time
Abaya & Modest
Wear
3 working days 2-3 working days 4-6 working days
Hijab &
Accessories
1 working day 2-3 working days

2-4 working days

DELIVERY CHARGES

Scenarios Details Cash on Delivery Orders Prepaid Orders
Scenario 1 Order Value less than Rs. 500 Rs. 75 Rs. 40
Scenario 2 Order Value more than Rs. 500 Free Delivery ! Free Delivery !

RETURN / EXCHANGE POLICY


Scenarios Particulars Cash on Delivery Orders Prepaid Orders
Scenario 1 Orders with Default length Abayas.
i.e. 56 inch.

1. Return / Exchange allowed within 7 days.
2. Refund Payment: Only via Store Credit (our
reward point program)


1. Return / Exchange allowed within 7 days.
2.Refund payment: Customer can choose to get a bank
refund or refund via store credit. Bank refund would
be processed online within 10 working days.
(We offer 5%  extra money back if refund is chosen through store credit.)

Scenario 2 Orders with Non-customized
items. i.e. All other items (Tunics,Hijabs, accessories)
Scenario 3 Orders with Customization. For
example - Abayas with any customization or length other than 56 inch)
1. Return / Exchange allowed within 7 days.
2. Refund Payment: Only via Store Credit (our reward point program)
1. Return / Exchange allowed within 7 days.
2. Refund Payment: Only via Store Credit (our reward point program)
Scenario 4 Orders with both customized and
non-customized items.
Scenario 5 Items under promotion / DiscountScheme

CANCELLATION POLICY

After placing the order customer can cancel the order within 1 hour if he/she wish to.


Additional Guidelines:

1 Basic Information About Store Credit / Reward Points:

  1. Reward points / Store Credit are just like cash. You can use them any time.
  2. 1 Reward Point = Rs. 1
  3. You can make part payments / full payments using them any time.
  4. Reward points do not expire.
  5. By Default, we offer 5% reward points on each purchase. You can check your reward point balance any time in My account.

2 Return / Exchange Process:

Option 1: Schedule a Return Pickup:
  1. You may call us +91 120 4746615 | Email us at support@modestforever.com |Leave us a message in our website chat box.
  2. We will get it touch with you with 1 working day, confirm your request, and organise return pickup courier.
  3. Our courier partner will pickup the item from your address, you will be requested to keep it ready. Cost of pickup is borne by us.
  4. Once the item reaches back, we check its in good condition, and we issue your refund via card/bank transfer or store credit - as per return policy
  5. We will organize return pickup once for the customer. Subsequent returns to be done by the customer at own cost. If customer requests for a reverse pickup, there is a charge of Rs. 150 for the same. We will send the online payment link. Upon payment, subsequent reverse pickups can happen.
Option 2: Customer couriers back the item:
  1. Address for the return courier:Modest Forever | Sterling Retail. G-22 (LGF) Nizamuddin West New Delhi 110013. Phone: +91 120 4746615
  2. Please use normal courier / not expedited courier.
  3. Once courier is sent, please drop us an email / msg with the tracking number and carrier name.
  4. How long will it take: It will take around 1 week for us to receive your item. We will typically issue refund within 48 hours of receiving.
  5. We will pay re-imburse reverse pickup once for an order. Subsequent return cost to be borne by the customer.
  6. Refund of Courier charge: We re-imburse customers the courier charges with payment via store credit (reward points).
Details Couriers from NCR Couriers from Other parts of India
Under 500 gm parcel Rs. 35 Rs. 50
500 gm to 1 kg parcel Rs. 65 Rs. 75
1 kg to 2 kg parcel Rs. 80 Rs. 100
More than 2 kg parcel Rs. 120 Rs. 150